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Once water is disconnected, the full balance plus a disconnect fee of $65 must be paid. This payment must be received by the Utility Billing Department by 4:00 p.m. in order for service to be restored the same day. Do NOT attempt to turn the water on yourself, turning water on yourself will result in a tampering fee and this fee will be added to your balance due.
The maintenance and repair of private water lines, as well as any costs associated with its failure, are the responsibility of the customer. To see if you leak qualifies for this credit; please see the Leak Credit Eligibility guidelines. If you are awaiting a credit on your account, you need to continue to make you monthly payments in order to ensure continuation of service. Leak Credit Policy