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Posted on: September 8, 2019

Former Powder Springs Water Service Customers

Former Powder Springs water and sewer customers, who are now serviced by the Cobb County Water System, should soon see their new utility bills in their mailboxes in the coming days. 

 Cobb County Water System officials have told the city that due to complications converting customer billing data from Powder Springs’ system into its own, new customers’ first bills reflect two months of use, from June 26 to the end of August, in order to ensure accurate billing. 

Meters were read on Aug. 30 and the bills were generated on Friday for most residential and residential irrigation customers, while commercial customers are expected to be billed next week. 

Under the two-month bill, all customers with consumption of 16,000 gallons or less actually saved money as they were only charged one $7 base charge. Cobb Water bills sewer at a flat rate per 1,000 gallons so being charged for two months of consumption in one bill does not affect the rate charged for sewer.  

Residential rate bills with consumption of 17,000 gallons or greater will include a deduction to offset the increased cost due to the service period being two months instead the typical 28-32 day service period. The adjustment does not apply to irrigation meters or commercial meters, because irrigation and commercial rates are flat rates. 

The changeover comes as the City of Powder Springs approved the sale of its water and sewer system to Cobb County this past winter. Ultimately, residents of Powder Springs and surrounding residents of unincorporated Cobb County previously served by the city’s system will still receive water and wastewater services at the same level as previous but at a lower cost. This is due to the size of the county’s system and its lower rates due to greater efficiencies. 

Customers who may have bills on the higher end are encouraged to contact the Cobb County Water System, which will work with them as appropriate. Cobb Water promises to answer phone calls as soon as possible but noted there may be a wait to reach a customer service representative due to the system’s approximated 192,000 accounts.

 Customers seeking assistance with requests such as opening or closing accounts, changing addresses, sending an email inquiry, accessing accounts online or applying for a leak credit can visit https://www.cobbcounty.org/water/customer-service.

First Bill Tier Adjustments
Tier Credits
Powder Springs FAQs

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